Privacy Policy

Last updated: February 2026

VuSpex, Inc. ("VuSpex," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and virtual inspection platform (the "Service"). Please read this policy carefully.

1. Information We Collect

We collect information you provide directly to us, including:

  • Account information: name, title, organization, email address, and phone number when you register or request a trial
  • Usage data: information about how you use the Service, including inspection records, photos, videos, and reports created through the platform
  • Communications: messages you send to our support team

We also automatically collect certain technical information, including:

  • IP address, browser type, and operating system
  • Pages visited and time spent on our website
  • Referring URLs and device identifiers

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Service
  • Process and respond to demo requests and support inquiries
  • Send you account-related communications and product updates
  • Monitor and analyze usage patterns to enhance user experience
  • Comply with legal obligations and enforce our Terms of Service
  • Detect and prevent fraudulent or unauthorized activity

3. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Service providers: third-party vendors who assist us in operating the Service (e.g., email delivery, CRM, cloud hosting), bound by confidentiality obligations
  • Legal compliance: when required by law, regulation, or valid legal process
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You may control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the Service. We may also use analytics services (such as Google Analytics) to understand website usage.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Inspection records and associated media are retained according to your organization's account settings.

6. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. To exercise these rights, please contact us at support@vuspex.com. We will respond to your request within the timeframe required by applicable law.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

VuSpex, Inc.

Email: support@vuspex.com

Phone: (844) 288-7739 x2

For our full terms of use, please see our Terms & Conditions.