# VUSPEX GO

## USER GUIDE FOR CONTRACTORS

VuSpex GO is an iOS & Android mobile app for Contractors and customers located at the inspection site. The app enables you to:

- Participate in a virtual inspection with an inspector
- Create an offline field report and send it to the inspector
- Request an inspection directly from the app. VuSpex GO is compatible with VuSpex AC, our Accela integrated Inspector-based solution.

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## Who uses VUSPEX GO?

# Contractors & Homeowners

#### Inspectors may use VuSpex GO for training and testing purposes

- For VuSpex (integrated) customers
- Used by permit applicants & homeowners
- Mobile users located at the inspection site

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# Before Getting Started

## Things to know

- Download the VuSpex GO app to your phone.
- Create a VuSpex Contractor account. o From the VuSpex GO app o From the Contractor portal

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Get VuSpex GO on your device

### iOS (iPhone, iPad)

• Tap the App Store icon  
• Search for ‘VuSpex GO’

### Android (Smartphone)

• Tap the Play Store icon  
Use the app store on your phone to get the app.

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# Sign in

## 1. Launch the VuSpex GO app

- Tap the icon

## 2. Sign-in

- Enter your VuSpex Contractor account credentials. Same as the VuSpex APP.

## 3. Allow permissions

- Tap ‘Allow While Using App’

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# Create an Account

## If you do not already have a VuSpex Contractor Account:

- Tap ‘Create Account’
- Follow the steps to create a new account
- Sign in

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# Forgot password?

## If you have a VuSpex Contractor Account, but forgot your password:

- Tap ‘Forgot password’
- Enter the phone number for your VuSpex Account
- Enter the ‘One time code’
- Enter the new password
- Confirm the password
- Tap ‘Reset Password’
- Sign in

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# Main Menu Screen

## VuSpex GO features:

- **Virtual Inspection** • **Request Inspection**
- **Offline Field Report (OFR)** • **Field Report Status / History**
- **Settings menu** • **Support**

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### 1. Ask your Inspector about scheduling a virtual inspection.

### 2. The Inspector sends a text message invite near the scheduled time.

## How does a virtual inspection work with VuSpex GO?

_**Note: The Contractor does not start the inspection. Look for the text message invite from the Inspector to begin.**_

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# Preparation

**Internet – Make sure you have a strong signal on your device to ensure a good connection with the Inspector.** **Preparation – Prior to the video call, make sure you are prepared for the inspection and understand any requirements.** **Battery – Charge the smartphone or tablet, particularly for long video calls. Video inspections can drain a battery quickly.** **App version – Enable automatic updates for the app on your device. VuSpex periodically updates the app and it is always best to have the latest version to prevent issues.** **Privacy – Nothing will be saved to your device, and the Inspector cannot see or copy anything from their device – aside from seeing the live-streaming video and hearing audio during the video inspection.** **Permissions – When prompted you must tap “Allow” and/or “Enable” permissions for Camera, Microphone, and possibly Location. These permissions are temporary and constrained to the video call window in the web browser. When the video inspection ends, the permissions end.** **Text Message Invite – Be ready to receive an SMS Text Message with a link to join the video call at the scheduled time and respond to requests from the Inspector.** **Data – VuSpex video sessions are efficient, a typical call uses between 12 -20 MB of data during a 5-minute video call. Costs are minimal and there is no charge for the message, only data rates.** **Receiving a Phone Call During an Inspection – On iPhone/iOS: phone calls during a video call can disable the video from the virtual inspection on the mobile screen. Please enable your iPhone’s “Do Not Disturb” mode to prevent interruptions during the inspection.**

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## Virtual Inspection Connect - iOS

1. Tap the link in the text message to launch the App  
2. Tap OK to allow permissions  
3. Wait a moment to connect

## Virtual Inspection Connect - Android

1. Tap the link in the text message to launch the App  
2. Open with VuSpex GO: Tap on ‘Always’  
3. Tap OK to allow permissions  
4. Wait a moment to connect

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# User Interface Features

## VIDEO & AUDIO

Displays a live stream of HD video to the Inspector. The Inspector can hear you and you can hear the Inspector.

## BANDWIDTH

Real-time update of your bandwidth (kbps) with quality indicator icons as you navigate the inspection site.

## PRO-TIP - AUDIO

Use headphones with a mic so you can hear the Inspector and they can hear you better.

## END CALL

## FLASHLIGHT

Toggle the flashlight ON/OFF. The Inspector can also toggle the flashlight from their dashboard.

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# Request Inspection

## The Contractor fills out the form:

- Agency
- Permit
- Inspection Types
- Date & Time
- Inspection Mode: Face-to-Face or Virtual
- Comments

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# Offline Field Report (OFR)

Send inspection media to the Inspector at any time.

- Rural or congested areas with network connection issues.
- Limited or no internet connection at the inspection site.

A variation of a virtual inspection that does not require an Inspector’s real-time participation. The Contractor independently submits a form containing inspection media.

An inspection report is automatically generated and uploaded to the permit record for the Inspector to review and result the virtual inspection.

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# Create a New Field Report

## On the Main Menu

- Tap the ‘New Field Report’ button at the inspection location.
- Note: Your Permit number is required to send a Field Report.
- You must take photos & videos with the GO app for guaranteed GPS verification.

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# Offline Field Report (OFR) How-To Basics

- Ask your Inspector about Offline Field Reports
- Works for many inspection types
- Automatically saves as you go
- Begin the report without an internet connection
- Your permit number is required to send
- Send the report at a location with a good cellular or WiFi internet connection

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# Saved Field Report Status

## Field Reports are saved and listed on the Main Menu

- **Blue dots icon:** Saved work-in-progress. Can be edited.
- **Red send icon:** Saved and finalized but has not been sent to the Inspector yet. Cannot be edited.
- **Green check icon:** Saved and finalized and sent to the Inspector. Good to go!

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# Field Report Summary

Automatically notifies and uploads to the Inspector:

- PDF format
- GPS coordinate verification
- Date and timestamp
- Permit information
- Inspection type
- Inspector information
- Inspection Media: Photos, video links, comments
- Stored in VuSpex CLOUD

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# Settings

- **Adjust your Account information.**
- **Link a new Agency where you work.**

## Tap the ‘Settings’ link in the upper-right corner to open.

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# Settings Menu

- **App Version**
- **Account information**
- **Edit Account button**
- **States (where you work)**
- **Linked Agencies (State, County, City, Company)**
- **Server: prod.vuspex.com** (do not change this setting)

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# VUSPEX SUPPORT-CONTACT

## MONDAY-FRIDAY

## Hours: 8 AM to 5 PM PT

## Email: support@vuspex.com

## Phone: (844) 288-7739 ext. 2 Leave a detailed voicemail

## Online: https://vuspex.com/support/ Visit our Support page

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# VUSPEX SUPPORT-LINKS

## VuSpex GO Support

[https://www.vuspex.com/support.html](/content/support.html)