VUSPEX GO
USER GUIDE FOR CONTRACTORS
VuSpex GO is an iOS & Android mobile app for Contractors and customers located at the inspection site. The app enables you to:
- Participate in a virtual inspection with an inspector
- Create an offline field report and send it to the inspector
- Request an inspection directly from the app. VuSpex GO is compatible with VuSpex AC, our Accela integrated Inspector-based solution.
Who uses VUSPEX GO?
Contractors & Homeowners
Inspectors may use VuSpex GO for training and testing purposes
- For VuSpex (integrated) customers
- Used by permit applicants & homeowners
- Mobile users located at the inspection site
Before Getting Started
Things to know
- Download the VuSpex GO app to your phone.
- Create a VuSpex Contractor account. o From the VuSpex GO app o From the Contractor portal
Get VuSpex GO on your device
iOS (iPhone, iPad)
• Tap the App Store icon
• Search for ‘VuSpex GO’
Android (Smartphone)
• Tap the Play Store icon
Use the app store on your phone to get the app.
Sign in
1. Launch the VuSpex GO app
- Tap the icon
2. Sign-in
- Enter your VuSpex Contractor account credentials. Same as the VuSpex APP.
3. Allow permissions
- Tap ‘Allow While Using App’
Create an Account
If you do not already have a VuSpex Contractor Account:
- Tap ‘Create Account’
- Follow the steps to create a new account
- Sign in
Forgot password?
If you have a VuSpex Contractor Account, but forgot your password:
- Tap ‘Forgot password’
- Enter the phone number for your VuSpex Account
- Enter the ‘One time code’
- Enter the new password
- Confirm the password
- Tap ‘Reset Password’
- Sign in
Main Menu Screen
VuSpex GO features:
- Virtual Inspection • Request Inspection
- Offline Field Report (OFR) • Field Report Status / History
- Settings menu • Support
1. Ask your Inspector about scheduling a virtual inspection.
2. The Inspector sends a text message invite near the scheduled time.
How does a virtual inspection work with VuSpex GO?
Note: The Contractor does not start the inspection. Look for the text message invite from the Inspector to begin.
Preparation
Internet – Make sure you have a strong signal on your device to ensure a good connection with the Inspector. Preparation – Prior to the video call, make sure you are prepared for the inspection and understand any requirements. Battery – Charge the smartphone or tablet, particularly for long video calls. Video inspections can drain a battery quickly. App version – Enable automatic updates for the app on your device. VuSpex periodically updates the app and it is always best to have the latest version to prevent issues. Privacy – Nothing will be saved to your device, and the Inspector cannot see or copy anything from their device – aside from seeing the live-streaming video and hearing audio during the video inspection. Permissions – When prompted you must tap “Allow” and/or “Enable” permissions for Camera, Microphone, and possibly Location. These permissions are temporary and constrained to the video call window in the web browser. When the video inspection ends, the permissions end. Text Message Invite – Be ready to receive an SMS Text Message with a link to join the video call at the scheduled time and respond to requests from the Inspector. Data – VuSpex video sessions are efficient, a typical call uses between 12 -20 MB of data during a 5-minute video call. Costs are minimal and there is no charge for the message, only data rates. Receiving a Phone Call During an Inspection – On iPhone/iOS: phone calls during a video call can disable the video from the virtual inspection on the mobile screen. Please enable your iPhone’s “Do Not Disturb” mode to prevent interruptions during the inspection.
Virtual Inspection Connect - iOS
- Tap the link in the text message to launch the App
- Tap OK to allow permissions
- Wait a moment to connect
Virtual Inspection Connect - Android
- Tap the link in the text message to launch the App
- Open with VuSpex GO: Tap on ‘Always’
- Tap OK to allow permissions
- Wait a moment to connect
User Interface Features
VIDEO & AUDIO
Displays a live stream of HD video to the Inspector. The Inspector can hear you and you can hear the Inspector.
BANDWIDTH
Real-time update of your bandwidth (kbps) with quality indicator icons as you navigate the inspection site.
PRO-TIP - AUDIO
Use headphones with a mic so you can hear the Inspector and they can hear you better.
END CALL
FLASHLIGHT
Toggle the flashlight ON/OFF. The Inspector can also toggle the flashlight from their dashboard.
Request Inspection
The Contractor fills out the form:
- Agency
- Permit
- Inspection Types
- Date & Time
- Inspection Mode: Face-to-Face or Virtual
- Comments
Offline Field Report (OFR)
Send inspection media to the Inspector at any time.
- Rural or congested areas with network connection issues.
- Limited or no internet connection at the inspection site.
A variation of a virtual inspection that does not require an Inspector’s real-time participation. The Contractor independently submits a form containing inspection media.
An inspection report is automatically generated and uploaded to the permit record for the Inspector to review and result the virtual inspection.
Create a New Field Report
On the Main Menu
- Tap the ‘New Field Report’ button at the inspection location.
- Note: Your Permit number is required to send a Field Report.
- You must take photos & videos with the GO app for guaranteed GPS verification.
Offline Field Report (OFR) How-To Basics
- Ask your Inspector about Offline Field Reports
- Works for many inspection types
- Automatically saves as you go
- Begin the report without an internet connection
- Your permit number is required to send
- Send the report at a location with a good cellular or WiFi internet connection
Saved Field Report Status
Field Reports are saved and listed on the Main Menu
- Blue dots icon: Saved work-in-progress. Can be edited.
- Red send icon: Saved and finalized but has not been sent to the Inspector yet. Cannot be edited.
- Green check icon: Saved and finalized and sent to the Inspector. Good to go!
Field Report Summary
Automatically notifies and uploads to the Inspector:
- PDF format
- GPS coordinate verification
- Date and timestamp
- Permit information
- Inspection type
- Inspector information
- Inspection Media: Photos, video links, comments
- Stored in VuSpex CLOUD
Settings
- Adjust your Account information.
- Link a new Agency where you work.
Tap the ‘Settings’ link in the upper-right corner to open.
Settings Menu
- App Version
- Account information
- Edit Account button
- States (where you work)
- Linked Agencies (State, County, City, Company)
- Server: prod.vuspex.com (do not change this setting)